Operations
Commercial Manager
Operations
Role Overview
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Job Title
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Commercial Manager
Reward Level
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Junior/ Middle Management
Functional Area
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Store Operations
Reports to
:
Store Manager
Purpose of the Job Role
¿ Lead and develop the store teams to consistently deliver agreed targets and store standards.¿
¿ To deliver brand compliant stores that are visually attractive and easy to shop¿
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¿ To function as a duty manager in the store in the absence of the Store Manager ¿
Key Accountabilities
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¿ Develop a motivated, committed and high performing store team ¿
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¿ Encourage and promote all opportunities to drive sales, leading by example ¿
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¿ Implementation of BU and marketing guidelines ¿
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¿ Ensure store layout is in line with Marks and Spencer layout and guidelines ¿
¿ Understand local customer needs and ensure this is delivered through both product and service ¿
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¿ Be familiar with local competition and respond accordingly in order to create competitive advantage ¿
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¿ Line manage Supervisor and the store team using effective performance coaching to achieve results ¿
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¿ Ensure the sales floor is proportionate ¿
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¿ Ensure accurate and timely delivery of seasonal look as per BU guidelines ¿
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¿ Ensure achievement of sales targets for the Floor/ Store ¿
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¿ Monitor achievement of sales targets and take corrective measure where required ¿
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¿ Ensure store staff are trained in customer service requirements and that OSS is alive in the store consistently improving mystery shop results ¿
¿ Build a connection with the customers and understand their needs ¿
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¿ Ensure sequential links for layout in consultation with the Visual Merchandiser ¿
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¿ Monitor the feedback from staff and customers on the store products and services and give feedback to the relevant area where required ¿
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¿ Engage staff in the store with regular briefings and accurate and timely delivery of the recognition policy in store ¿
¿ Develop team members by providing them with timely and constructive feedback ¿
¿ Conduct performance appraisals of your team ¿
Key Measures/KPIs
¿¿¿¿Sales
¿¿¿¿Service
¿¿¿¿Standards
¿¿¿¿People
Operations
Business Competencies
Setting Direction
creates a clear plan for themselves and as part of the team that
delivers monthly business priorities
acts with pace to deliver high standards on time
Decision Making
makes decisions at pace with short term impact and supports
others in their decision making
uses a range of information in a well thought out way addressing
potential risks
Managing Ambiguity
delivers consistent results in times of uncertainty, sets a clear
example with others
understands and supports others to adapt to changing priorities
People & Resource
identifies and makes the most of resources and relationships to
deliver success
Management
uses Performance Management encouraging self and others
to improve their performance by seeking feedback
Communicating &
presents information clearly and concisely to gain support from
Influencing
Others
adapts style and methods confidently to the situation and
Audience
Business Leadership
understands and is committed to the business plan and priorities
builds confidence in self and others to deliver for the business
Commercial Acumen
applies knowledge of our products, our business and
Competitors
consistently uses all opportunities to drive performance of their
Area
Innovation & Change
is open and positive about current ideas and encourages others
understands and implements business solutions in their area
Key Relationships I Stakeholders
¿ Regional Manager ¿
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¿ Store Manager ¿
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¿ Store Teams ¿
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¿ Human Resources Business Partner ¿

📌 Commercial Manager (Mumbai)
🏢 Diverse Lynx
📍 Mumbai