Job Description

Job Title : Client Support Associate (Chat process)

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Location: Vashi, Navi Mumbai (On-site)

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Experience: 1–2 Years

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Type: Full-time

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About Grexa AI

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Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

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Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

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We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.

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About the Role

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We’re looking for a Client Support Associate to assist our customers in using the Grexa platform effectively and resolving any issues they may face. This is a client-facing role that works closely with our Business Growth Team to ensure clients receive timely support, understand the platform’s capabilities, and derive maximum value from it.

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You’ll be the first point of contact for our clients — helping them navigate the platform, troubleshoot concerns, and ensure a smooth experience.

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Key Responsibilities

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- Deliver timely, accurate, and empathetic support across a high volume of chats and emails from clients
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- Assist clients in understanding platform features, workflows, and best practices. Educate clients on how Grexa can support their digital marketing efforts and business goals.
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- Troubleshoot application-related issues and coordinate with internal tech/product teams for resolution.
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- Document customer interactions clearly and thoroughly to ensure continuity, visibility, and accountability
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- Identify recurring concerns and share insights to improve product experience and support processes.
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- Educate clients on how Grexa can support their digital marketing efforts and business goals.
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- Consistently deliver a hospitality-driven, empathetic tone that reflects Grexa’s standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations
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- Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy
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What We’re Looking For

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- 1+ years of client support or client service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven setting
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- Strong written and verbal communication skills in English & Hindi, with the ability to explain concepts clearly.
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- Tech-savvy and comfortable learning new tools and software quickly.
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- Ability to coordinate across teams and manage multiple client queries efficiently.
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- Familiarity with CRM tools, support platforms, or SaaS products is a plus.
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- Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment
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- Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure
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Why Join Us

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- Work directly with a fast-growing AI startup solving real-world business problems.
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- Gain hands-on exposure to SaaS, customer success, and digital marketing ecosystems.
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- Collaborate with cross-functional teams including Growth, Product, and Engineering.
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- Learn in a high-ownership environment where your work directly impacts customer experience.
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- Be part of a mission-driven company helping small businesses scale using technology.
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📌 Client Support Associate (Chat process) (Upto 6LPA)
🏢 Grexa AI
📍 India