Job Description

Exciting Opportunity at HCLTech Lucknow for Team Lead US Healthcare

Mandatory Functional Skills Required_

- Mandatory 3 years of experience as Team Lead US Healthcare in RCM & AR calling and total min 4 years of experience require.
- Strong knowledge of US Healthcare workflows (RCM / Payer / Provider / DME preferred) Hands‑on experience with healthcare tools and medical billing systems.
- Understanding of US healthcare regulations & HIPAA compliance

Key Performance Indicators_

- (KPIs)SLA & Productivity adherence
- Quality scores and audit compliance
- Team attrition and engagement
- Client satisfaction & escalation management

Key Responsibilities_

Team & People Management

- Lead, mentor, and manage a team of 15–25 healthcare associates.
- Allocate work, monitor daily productivity, and ensure SLA adherence.
- Conduct regular team huddles, 1:1s, performance reviews, and coaching sessions.
- Identify training needs and support onboarding of current joiners.
- Handle attendance, leave management, and team discipline.





Operational Excellence

- Ensure accurate and timely processing of US healthcare transactions (Claims, Billing, AR Follow-ups, Eligibility, Prior Authorization, etc.).
- Monitor KPIs such as Productivity, Quality, TAT, AHT, and SLA.
- Track daily/weekly performance dashboards and share reports with leadership.
- Manage queue balancing and workload distribution.

Quality & Compliance

- Ensure adherence to HIPAA, PHI guidelines, and client-specific SOPs.
- Drive quality improvement initiatives and reduce rework/errors.
- Support internal/external audits and compliance requirements.
- Implement corrective action plans for quality or SLA gaps.

Process Improvement

- Identify opportunities for process optimization, automation, and efficiency gains.
- Support Lean / Six Sigma / Continuous Improvement initiatives.
- Document SOP updates and ensure knowledge transition within the team.

📌 Team Lead - US Healthcare (Lucknow)
🏢 HCL TechBee
📍 Lucknow