- Ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
- To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
- Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
- To direct and control the Housekeeping operations and staff of the Housekeeping department.
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of IBIS Bengaluru Hebbal to ensure maximum cooperation, productivity, morale and guest service.
- Maintain appropriate staffing levels in order to consistently provide excellent guest service.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction.
Financial Management
- Formulate yearly business plan and budget.
- Ensure to maintain department budget within established guidelines and explain monthly variances.
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain cost controls through proper scheduling and inventory management.