Job Summary

The Guest Relations Executive (GRE) is responsible for delivering exceptional guest experiences by ensuring personalized service throughout the guest journey. The role involves welcoming guests, handling requests and concerns, coordinating with internal departments, and maintaining the highest standards of hospitality to enhance guest satisfaction and loyalty.

Key Responsibilities

- Welcome guests warmly and create a positive first impression.
- Assist guests during check-in, check-out, and resort orientation whenever required.
- Respond promptly and professionally to guest enquiries, requests, and complaints.
- Ensure timely resolution of guest concerns by coordinating with relevant departments.
- Conduct courtesy calls and interact with guests regularly to obtain feedback and ensure satisfaction.
- Arrange special amenities and personalized services for VIPs, repeat guests, honeymooners, birthdays, anniversaries, and other special occasions.
- Maintain guest profiles, preferences, and special request records.
- Promote resort facilities, restaurants, spa services, recreational activities, and special offers to guests.
- Coordinate with Housekeeping, Food & Beverage, Engineering, Security, and other departments to ensure seamless guest service.
- Prepare daily guest feedback reports, complaint logs, and shift handover reports.




- Maintain the Guest Relations Desk and ensure guest information materials are updated.
- Support Front Office operations during peak occupancy and operational requirements.
- Ensure compliance with company policies, SOPs, grooming standards, and service quality standards.
- Build strong guest relationships to encourage repeat visits and positive reviews.
- Perform any other duties assigned by the Reporting Manager.

Qualifications

- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, Tourism, or a related discipline.
- 1–3 years of experience in Guest Relations, Front Office, or Hospitality Operations in a hotel or resort.
- Fresh graduates with excellent communication and interpersonal skills may also be considered.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Qualified appearance and grooming.
- Ability to handle guest complaints with tact and professionalism.
- Strong problem-solving and decision-making abilities.
- Good organizational and multitasking skills.
- Ability to work effectively under pressure.
- Proficiency in MS Office and hotel Property Management Systems (PMS) is an added advantage.
- Positive attitude, attention to detail, and teamwork.

Pay: ₹15,000.00 - ₹21,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Guest Relations Executive (GRE) (India)
🏢 Club Oxygen Resorts
📍 India