Key Responsibilities

- Perform end-to-end manual and automation testing for conversational AI and enterprise applications.
- Validate chatbot, voice bot, and RTA workflows developed on the Kore.ai XO platform.
- Design, develop, and execute detailed test cases, test plans, and test scripts.
- Conduct API and integration testing across multiple systems and platforms.
- Identify, document, track, and validate defects through resolution.
- Perform regression, functional, smoke, sanity, and UAT testing.
- Validate voice interactions, NLP responses, and conversational flows.
- Collaborate with developers, business analysts, and stakeholders to understand business requirements and ensure quality deliverables.
- Develop and maintain automation frameworks and reusable test scripts.
- Participate in sprint planning, daily stand-ups, and QA review meetings.
- Ensure adherence to QA standards, processes, and best practices.
- Prepare test reports, quality metrics,



and release sign-off documentation.

Required Skills & Qualifications

- 2-4 years of experience in Software Testing / Quality Assurance.

- Strong experience in both Manual and Automation Testing.
- Hands-on experience with the Kore.ai XO Platform.
- Good understanding of Voice Bot / RTA (Real-Time Assistance) testing.
- Strong experience in Integration Testing and API validation.
- Experience with automation tools/frameworks such as Selenium, TestNG, or similar.
- Familiarity with REST APIs, Postman, JSON, and web services testing.
- Positive understanding of SDLC, STLC, Agile, and Scrum methodologies.
- Strong analytical, troubleshooting, and communication skills.
- Ability to work independently in a fast-paced environment.

📌 Quality Analyst – Kore.ai (India)
🏢 Bradsol
📍 India