https://www.linkedin.com/company/eclat-health-solutions/ is hiring https://www.linkedin.com/search/results/all/?keywords=%23helpdeskexecutive&origin;=HASH_TAG_FROM_FEED (IT Support)

Location: Hyderabad

Experience: 3–5 Years

Work Mode: Work From Office (WFO)

https://www.linkedin.com/search/results/all/?keywords=%23keyresponsibilities&origin;=HASH_TAG_FROM_FEED:

- Serve as the first point of contact for IT support via phone, email, chat, and walk-ins.
- Log, track, troubleshoot, and resolve incidents using ITSM tools such as ServiceNow, Jira, or ManageEngine ServiceDesk Plus.
- Provide support for hardware, software, operating systems, printers, and network-related issues.
- Escalate complex incidents to L2/L3 teams with proper documentation.
- Ensure SLA compliance and timely ticket resolution.
- Provide remote support using TeamViewer, RDP, and similar tools.
- Install, configure, and maintain desktops, laptops, and peripheral devices.
- Support Office 365,



endpoint management, asset management, and MDM solutions.
- Maintain IT documentation, knowledge base articles, and asset inventories.

https://www.linkedin.com/search/results/all/?keywords=%23requiredskills&origin;=HASH_TAG_FROM_FEED:

Windows 10/11 Administration & Troubleshooting

Microsoft Office 365 Support

Networking Fundamentals (TCP/IP, LAN, WAN, VPN, Wi-Fi)

ITSM Tools (ServiceNow, Jira, SDP Plus)

Remote Support Tools (TeamViewer, RDP)

https://www.linkedin.com/search/results/all/?keywords=%23preferredqualifications&origin;=HASH_TAG_FROM_FEED:

- Bachelor's degree in computer science, IT, or related field.
- Diploma in Hardware & Networking with relevant experience.
- Certifications such as CompTIA A+, Microsoft MD-102, or ITIL are highly preferred.

📌 Help Desk Executive - IT - HYD (15 Jun 26) (India)
🏢 Eclat Health Solutions
📍 India