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Tower Lead (Support & Operations)

India

Job Description

Tower Lead (Support & Operations)

Chennai, Tamil Nadu

Job Summary

HCLTech, a ServiceNow Elite partner, is looking for a ServiceNow Solution Architect to lead end-to-end solution design, governance, and delivery across the ServiceNow platform. The role requires translating business outcomes into scalable platform architecture, guiding implementation teams, validating design decisions, and ensuring solutions align with ServiceNow leading practices, Integration strategy, upgradeability, security, and long-term platform value.

Key Responsibilities

- Own solution architecture for ServiceNow engagements from discovery and scoping through design, build, test, deployment, and transition.
- Translate business requirements into scalable, secure, and upgrade-secure platform designs across modules e.g., ITSM, Employee Center, Service Catalog, Virtual Agent, and related ServiceNow capabilities as applicable.
- Define architecture blueprints, solution options, design decisions, integration patterns, data models, technical risks, assumptions, and delivery dependencies.
- Apply ServiceNow leading practices, including platform governance, reuse, configuration-first design, and minimal customization.
- Lead workshops, architecture reviews, solution walkthroughs, proof-of-concepts, and executive/customer demonstrations.
- Guide developers, business analysts, testers, and administrators on design standards, technical feasibility, quality, performance, security, and release readiness.
- Review and approve deliverables, including solution design documents, integration design, data migration approach, test strategy inputs, and deployment readiness checklists.
- Identify technical debt, performance risks, security gaps, and upgrade impacts; recommend practical remediation plans aligned to customer value.
- Stay current with ServiceNow releases, product roadmaps, architecture guidance, certifications, community practices, and platform innovation opportunities.

Skill Requirements

- Bachelor's degree in computer science, Information Technology, Engineering, or a related discipline.
- Strong hands-on experience in ServiceNow architecture, implementation, configuration, development, integrations, data model design, and platform governance.
- Proven experience designing solutions across one or more ServiceNow product areas such as ITSM, App Engine, Service Catalog, Employee Center, or Virtual Agent.




- ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, and Certified Technical Architect are preferred; module-specific CIS certifications are highly desirable.
- Knowledge of ITIL practices, Agile delivery, DevOps/release management, test strategy, deployment planning, and operational transition.
- Excellent consulting, stakeholder management, communication, facilitation, documentation, and team mentoring skills.

Other Requirements

- Bachelor's degree in computer science, Information Technology, Engineering, or a related discipline.
- Strong hands-on experience in ServiceNow architecture, implementation, configuration, development, integrations, data model design, and platform governance.
- Proven experience designing solutions across one or more ServiceNow product areas such as ITSM, App Engine, Service Catalog, Employee Center, or Virtual Agent.
- ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, and Certified Technical Architect are preferred; module-specific CIS certifications are highly desirable.
- Knowledge of ITIL practices, Agile delivery, DevOps/release management, test strategy, deployment planning, and operational transition.
- Excellent consulting, stakeholder management, communication, facilitation, documentation, and team mentoring skills.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Tower Lead (Support & Operations) (India)
🏢 HCLTech
📍 India