Customer Success Manager
AbleCredit has built a foundational AI platform to help BFSI enterprises reduce OPEX by up to 70% by powering workflows for onboarding, claims, credit, and collections. Our GenAI model achieves over 95% accuracy in understanding Indian dialects and excels in financial analysis.

We are looking for a Customer Success Manager to help customers successfully adopt our platform, achieve measurable outcomes and build long term value. You will manage multiple customer accounts and own adoption, stakeholder engagement, account health, renewals and expansion.

Own the customer relationship after implementation and throughout the customer lifecycle.
● Understand customer objectives, workflows and success criteria.
● Build relationships across business, credit, risk, operations and technology teams.
● Monitor account health,



identify risks early and create corrective action plans.
● Coordinate with Implementation, Product, Engineering and Support to resolve customer requirements and issues.
● Support renewal conversations and identify expansion opportunities.
● Maintain accurate account plans, customer history and stakeholder records.

3-5 years of experience in Customer Success, Account Management,or Enterprise SaaS.
● Experience working with banks, NBFCs, HFCs or fintech companies.
● Experience managing multiple stakeholders and complex accounts.
● Basic understanding of integrations, APIs, data workflows and AI solutions.
● Solid ownership, problem solving and escalation management skills.
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📌 CSM Manager (Bengaluru)
🏢 AbleCredit - GenAI Infra for BFSI
📍 Bengaluru