1. Key Roles & Responsibilities

- Lead and manage the end-to-end liability claims function (Motor TP / Casualty / Commercial Liability / Other lines as applicable)
- Ensure efficient claim adjudication, including investigation, evaluation, reserving, and settlement
- Drive claim cost optimization through solid negotiation, litigation management, and fraud detection
- Develop and implement claims policies, procedures, and governance frameworks
- Manage relationships with legal counsels, surveyors, investigators, and third-party administrators (TPAs)
- Analyze claims data to identify trends, loss drivers, and risk patterns
- Lead litigation strategy, including court cases, settlements, and dispute resolution mechanisms
- Build and drive fraud detection and prevention frameworks
- Drive process improvements, automation, and digital initiatives in claims management
- Ensure adherence to regulatory and compliance requirements (IRDAI / legal norms / company guidelines)

2.



Key Requirements – Education & Certificates

- Bachelor’s degree in Law, Insurance, Business Administration, or related field
- Postgraduate degree (MBA / LLB / LLM) – preferred

3. Key Requirements – Experience & Skills

- 15–20 years of overall experience in insurance/claims management
- Minimum 8–10 years in liability claims handling (Motor TP, Casualty, Liability lines, etc.)
- Deep knowledge of liability claims processes, legal frameworks, and policy interpretation
- Strong expertise in claims reserving, settlement strategies, and negotiation
- Strong decision-making in ambiguous and high-risk scenarios
- Fraud detection and prevention orientation
- Strong negotiation and influencing skills
- Strong communication and documentation skills

📌 Joint Vice President (Andheri)
🏢 HDFC ERGO General Insurance
📍 Andheri