- Manage and update customer information in the CRM system accurately.
- Handle customer enquiries, requests and complaints via phone , email and watsapp.
- ensure timely follow ups with existing and prospective clients.
- Coordinate with sales, operations,and finance teams to resolve customer issues.
- Track customer interactions and prepare regular CRM and MIS reports.
- Support client onboarding and documentation process.
- Maintain solid relationships with customers to improve retention and satisfaction.
- Identify customer needs and escalate opportunities to the sales/relationship team.
📌 CRM Executive (Kolkata)
🏢 RECEX
📍 Kolkata
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