Job Description:

The E-Commerce Manager will be responsible for driving online sales growth, managing the digital storefront, and ensuring a seamless customer experience across all e-commerce platforms. This role combines strategy, analytics, and creativity to optimize website performance, grow traffic, and build brand presence in the digital space.

Key Responsibilities

1. E-Commerce Strategy & Operations

- Develop and execute e-commerce strategies aligned with business goals.

- Oversee day-to-day operations of the online store(s).

- Manage product listings, pricing, inventory, and promotions.

- Website & Platform Management

- Ensure website (and marketplaces like shopify, nayka, Myntra, etc. if applicable) is up-to-date and optimized for conversions.

- Coordinate with design and technical teams to enhance user experience (UI/UX).

- Monitor website analytics, track KPIs, and implement improvements.

- Digital Marketing & Sales Growth

- Work with the marketing team to drive traffic via SEO, SEM, paid ads, and social media campaigns.

- Plan and execute e-mail marketing campaigns, influencer collaborations, and affiliate programs.

- Analyze customer behavior to increase repeat purchases and improve conversion rates.

- Customer Experience & Service

- Ensure smooth order fulfillment, shipping, and return processes.

- Monitor customer feedback and resolve escalations to maintain high satisfaction levels.





- Data Analysis & Reporting

- Track sales, performance metrics, and ROI on campaigns.

- Provide insights and recommendations to management for growth opportunities.

- Team & Vendor Coordination

- Coordinate with internal teams (design, marketing, logistics) and external vendors (marketplaces, couriers, agencies).

- Train and supervise junior e-commerce staff if applicable.

Key Skills & Qualifications

- Bachelor’s degree in Marketing, Business, E-Commerce, or related field.

- 2-4 years of experience in e-commerce management, preferably in design/fashion.

- Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Magento, etc.) and marketplaces.

- Proficiency in digital marketing tools (Google Analytics, SEO, Facebook Ads Manager, etc.).

- Excellent analytical, organizational, and problem-solving skills.

- Strong communication and leadership abilities.

What We Offer

- Competitive salary and performance-based incentives.

- Opportunity to shape the digital growth of a creative, design-led brand.

- A collaborative and dynamic work workplace.

Company Profile

Our client is a creative and customer-focused brand dedicated to bringing unique, high-quality design products to market. They combine traditional craftsmanship with modern design sensibilities to deliver exceptional value and memorable customer experiences.

📌 E Commerce Manager (Kolkata)
🏢 RECEX
📍 Kolkata