Job Description: Key Responsibilities:

CLIENT MANAGEMENT:

- Manage Client transition projects for US clients.
- Establish and continually seek opportunity to increase customer satisfaction and deepen client relationships.
- Set and manage client expectations by communicating to each stakeholder at every step of the project.
- Communicate effectively with clients to identify business needs and evaluate alternative business solutions.
- Build knowledge base of each client business, organization and objectives.
- Establish channels for regular client feedback and satisfaction levels on the services provided, team/individual performance.
- Have ability to design / create KPI reports and dashboards for client and management review.
- Regular review of client processes documentation and keeping the same in live status.

INTERNAL & EXTERNAL COMPLIANCES:

- Comply with the company ethics policy.
- Create awareness of ethical issues and encourage a transparent culture in which organization ethics policy is understood and lived upon.
- Prevent and manage any ethical issues as they arise.
- Prevent conflict of interest problems.

PLANNING, INTERNAL ADMINISTRATION & REPORTING

- Participate, coach, guide the team in the initial creation of documentation for the client as part of deliverables and later review the documentation prepared by the team.
- Review, evaluate and signoff all key deliverables to the client to ensure high quality output to the client.
- Proactively identify, track, manage and mitigate the risks on specific issues with respect to client deliverables.




- Resolve the issues by providing contingency plan and/or escalate the issues to the top management for alternate solutions to ensure minimal impact to quality and timeline.

RESOURCE MANAGEMENT

- Determine the roles of team members required for the execution of the tasks based on the requirement, timelines and budget as set in the client charter.
- Determine the competencies/skills required for the execution of the tasks based on the client specification and requirement.
- Determine the software/hardware resources, facilities required based on client work specification.
- Identify the knowledge and skills required for execution of task and ensure the same is available and if not it is provided to team members.

COMMUNICATION & TEAM MANAGEMENT:

- Effectively communicate to the client the expectations, deliverables, dependencies, risks, timelines, milestones, schedules.
- Conduct regular team meetings - Timely appraises the team of all the client activities, communicates roles and expectations to team members, address operational issues & personal grievances coming up from the team.
- Ensure that all team members are adequately trained to perform their responsibilities and operational tasks in an ethical and responsible manner.
- Review performance goals,



achievements and concerns with each direct reporting staff on a regular basis.
- Motivate and develop team members to shoulder higher responsibilities.
- Establish channels for regular client feedback and satisfaction levels on the services provided and team/individual performance.

JOB SPECIFIC REQUIREMENTS:

- Qualified CA with 10+ years of experience post qualifications with valuable audit and accounts including transition background of Enterprise entities
- Core Experience in Record to Report with in depth knowledge in month close entries, consolidation, revenue (US GAAP, IFRS), GAAP adjustment entries.
- Expert in transition with multiple global transitions done for AR,AP,GL over the years
- Experience in multinational organization with large team management 20-30 team members
- Demonstrates project management and skills.
- Demonstrates the ability to manage multiple clients and diverse team.
- Excellent stakeholder management skills and interpersonal skills.
- Good command over written and spoken English.
- Solution oriented- apart from identifying the problems he should be solution oriented,
- Focus on documentation, process, technical accounting, process improvements, automations
- Advanced excel automation skills- should know about power query, macros and its usage,
- Should come up with ideas where we can implement them in order to improve the process.
- Good in mentoring, teaching, giving training

Shift Timing: US shift, 3:00 PM to 12:00 AM Remote/Work from Home, Should be willing to travel to Bangalore office required based on business meetings requirements.

📌 Associate Manager/Manager RTR (Bengaluru)
🏢 Mancraft Consulting
📍 Bengaluru