We are a leading study abroad company, helping students achieve their dreams of international education. We are looking for a proactive and personable Branch Executive to manage front desk operations and handle activities. As a Branch Executive, you will be the face of our office and the first point of contact for aspiring students and walk-ins.
About the role :
We are looking for a energetic and student-friendly Branch Executive who can manage front-desk responsibilities and handle telecalling to support our counseling and sales team. You’ll play a key role in guiding students and parents with basic information and ensuring a smooth experience at our branch.
Key Responsibilities:
- Greet and assist walk-in students and parents
- Manage student appointments and maintain the counselor calendar
- Handle incoming calls and guide students to the right point of contact
- Maintain daily visitor logs and ensure the front office is well-organized and presentable
- Make outbound calls to prospective students who have shown interest in studying abroad (leads from website, events, or social media)
- Share accurate and basic information about countries, courses, and intakes
- Follow up on leads and schedule appointments for counseling sessions
- Maintain proper call logs and update lead data in CRM tools
- Handle basic queries over calls or WhatsApp and guide students to the appropriate counselor
Ideal Candidate Profile:
- Excellent communication skills in English, Bengali, and Hindi
- Prior experience in telecalling, counseling support, or front office roles is an advantage
- Confident, friendly, and student-oriented approach
- Strong phone etiquette and listening skills
- Basic knowledge of MS Excel, Google Sheets, and email communication
- Ability to multitask and remain calm under pressure