Job Title: Customer Success Analyst

Company: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL)

Location: Jubilee Hills, Hyderabad

Reporting To: Data Operations Manager

Why Join KJPGPL as a Customer Success Analyst?

- Day shift role for a better work-life balance
- Competitive compensation in the market
- Prime office location in Jubilee Hills, Hyderabad
- Strong career growth opportunities
- Positive and employee-friendly work culture
- Opportunity to work with a trusted and reputed jewellery brand

✨ About the Role

We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.

The ideal candidate will play a key role in optimizing the customer journey—from initial contact to long-term engagement—while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.

Key Responsibilities

1. Customer Interaction & Outbound Calling

- Make effective and productive outbound calls
- Engage with customers based on assigned segments
- Ensure adherence toKPI’s such as Handling Premier Customers Profiles, KYC updation,



Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.

2. Performance & Analysis

- Analyze call data and customer interactions to identify trends and areas for improvement
- Improve customer experience and retention through actionable insights
- Regularly update customer details and interaction notes
- Validate and maintain the customer database

Qualifications

- Any Graduate
- 1–3 years of outbound calling experience preferred
- Experience in outbound call centre operations will be preferred
- Proficiency in any two languages among Telugu, Hindi, and English preferred
- Immediate joiners are preferred

Skills Required

- Solid customer service and relationship-building abilities
- Basic knowledge of CRM tools
- Customer empathy and attention to detail
- Good voice modulation and listening skills

Compensation & Benefits

- Competitive salary with attractive incentives
- Provident Fund (PF)
- Paid leaves
- Daily snacks
- Yearly bonus
- Health insurance
- Learning and development opportunities
- Friendly and supportive work environment

Please contact me at +91 (phone hidden).

Please email me at [email protected].

📌 Customer Success Analyst (Telangana)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Telangana