Job Description

Business Title: - Analyst (IT Support)
Job Location: Pune
Experience: 8+ Years

Employment Type: Full Time

Shift Timings: 2:00 PM-11:00 PM IST/3:00 PM IST to 12 AM IST

Job Description:

The position is responsible for smooth day to day operation & support in Information technology vertical

Responsibilities:

O365 administration:

- Responsible for the installation, configuration, and Supporting Office 365.
- Develop and manage user accounts, groups, and licenses.
- Implementing and maintaining security measures to safeguard data and applications. Review, test, and make recommendations for standard email practices.
- Experience with supporting anti-spam filtering, logging and email tracking and transport rules.
- Primary On-site support for Office 365 issues.
- Strong experience in administering users and groups, Exchange Online, Intune, Teams, One Drive, Azure AD Connect, Azure Active Directory, backup and recovery, and Office 365 applications.
- Experience using O365 Security and Compliance centre.
- Managing devices with Microsoft Intune or other MDM.

Local desktop admin

- Knowledge of Exchange 2010, Windows Server 2008/12/16/19.
- Perform onboarding/offboarding of users.
- Provide Tier III support.
- Conduct routine hardware and software audits.
- Patching of the machines through remote tool.
- Install, configure, upgrade, maintain and support desktop/laptop systems.
- Documentation and SOP creation of known issues and challenges.
- Management of printers, firewall, routers and switches.
- Third party vendor coordination for hardware/software issues.
- Research and recommend recent IT technologies and solutions

Remote tool hands on experience





- Must have hands on experience on any one of the remote management tools i.e., team viewer, Log MeIn or Cisco Webex.
- Monitoring of the machines for system updates, firewall, CPU usage, memory usage etc.
- Auditing and reporting of the hardware/software installed on the reporting machines.

Anti-virus management

- Hands on experience in installing, managing, and troubleshooting of an antivirus solution.
- Routine reporting of problematic machines and threats from the management console.
- To make sure all the machines are compliant and reporting on the console.
- Analysing and establishing security requirements.
- Training employees in security awareness/procedures.

Network management

- Utilise networking skills to ensure the company's networks run smoothly and to ensure end users have the connectivity to perform their jobs.
- Understanding of network switches, routers, firewalls, and network protocols (TCP/IP, DNS, WINS, DHCP).
- Developing and maintaining all the comprehensive paperwork associated with the implemented network.
- Supervising and ensuring there is an optimal level of technical backup at all times.
- Monitoring for potential issues in a proactive manner.
- In-depth knowledge of networking, security protocols, and IT best practices.

Skills Required:

Minimum 8 years of experience in IT support.

Working experience on Intune or any MDM.

Deep understanding of Office 365 services and applications.

Excellent written & spoken communication and problem-solving skills.

Team player and strong experience working in a collaborative work environment.

Multi-task and should be able to work under stringent deadlines.

Company Benefits

- Group Medical Insurance
- Cab facility
- Meals/snacks
- Continuous Learning Program.

📌 Analyst (IT Support) (Pune)
🏢 Stratacent
📍 Pune