Job Title:

Trainee Service Engineer

Nature of Job:

Permanent

Experience

1. 2 years

Location

All India

Qualification:

ITI/ Diploma in Electrical Engineering

Reporting to:

RSM of the Zone

Criteria

Individuals should have a Valid driving license and Two-Wheeler

Key Function Knowledge/Deliverables:

- Responsible for meeting the daily service maintenance and repair needs of the customers equipment.
- Establish and maintain proper business relationships with customers and peers to ensure proper follow-up and resolution.
- Basic troubleshooting, installation, maintenance and repair on designated equipment.
- Attending the service calls like Breakdown, Regular Maintenance, Preventive maintenance, Executing Erection and Commissioning at customer end.
- To give the service visits: a). warranty b). out of warranty c.) AMC
- Follow up for PO from customer for parts quotation ref with service report.
- Maintaining proper records of all the service calls and preparing various monthly reports. (Warranty service Visit –without charge, Out of warranty visit: chargeable)




- For sale of spare parts need to coordinate with respective RO and get it dispatched through regional depot.
- In cases where parts are not available in the local warehouse need to coordinate with Plant for further procedure.

Key Skills:

- Essential:
- Background in servicing of Material handling /Construction equipment’s.
- Excellent communication skills, both written and verbal and the ability to be empathetic, positive and upbeat in all written and verbal communications.
- Work collaboratively with internal departments including production, sales, plant and Depot.
- To perform this job successfully, an individual requires a complete focus on customer

service.

- Bike for local commuting.
- Preferred:
- Presentation Skills
- Ability to multi task and perform duties in a rapid-paced environment
- Excellent listening and problem-solving skills
- Ability to adapt to change and embrace new processes and technologies.

Compensation: Commensurate with the exposure

📌 Field Services Engineer (Thiruvananthapuram)
🏢 Nilkamal
📍 Thiruvananthapuram