Customer Service Associate

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 2,70,000 ₹ 2,00,000 - 2,70,000 /year

Experience

1 year(s)

1 year(s)

Apply By

30 Aug' 26

Posted 1 day ago

Job

Be an early applicant

About the job

The 'Customer Success Manager (CSM)' will be responsible for managing the customer journey from onboarding through adoption, expansion, and renewal. This role requires working closely with customers to understand their business processes, configure solutions, deliver training, resolve issues, and identify opportunities to increase product usage. The ideal candidate combines strong communication skills with business process understanding and a customer-first mindset.

Key responsibilities:

A. Customer onboarding

1. Lead onboarding sessions for recent customers.
2. Understand customer business workflows and automation requirements.
3. Coordinate with the implementation and technical teams for successful deployment.
4. Ensure customers are fully configured and ready to use the platform.

B. Customer relationship management

1. Serve as the primary point of contact for assigned customer accounts.
2. Build trusted relationships with business owners and decision-makers.
3. Conduct regular business review meetings.
4. Maintain proactive communication throughout the customer lifecycle.

C. Product adoption

1. Train customers on product features and best practices.
2. Monitor platform usage and encourage feature adoption.
3. Recommend automation opportunities that improve customer operations.
4. Help customers maximize ROI from the platform.

D. Customer support & issue resolution

1. Resolve customer concerns promptly.
2. Coordinate with Product and Engineering teams to address technical issues.
3. Track support requests and ensure timely closure.
4.



Escalate critical issues when required.

E. Customer retention & growth

1. Drive customer satisfaction and long-term retention.
2. Identify opportunities for upselling additional products or features.
3. Support subscription renewals.
4. Reduce customer churn through proactive engagement.

F. Product feedback

1. Gather customer feedback and feature requests.
2. Share insights with Product and Engineering teams.
3. Advocate for customer needs during product planning.

G. Documentation

1. Maintain accurate CRM records.
2. Prepare onboarding documentation.
3. Create customer training materials and knowledge base articles.

Skill(s) required

English Proficiency (Spoken) MS-Excel

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Noida only

Other requirements

A. Required qualifications:

1. Bachelor's degree in business, technology, marketing, or a related field.

2. 0–2 years of experience in customer success, account management, SaaS support, or software implementation.

3. Excellent verbal and written communication skills.

4. Strong presentation and customer-facing skills.

5. Experience with CRM platforms.

6. Ability to manage multiple customer accounts simultaneously.

7. Strong problem-solving and analytical abilities.

B. Preferred qualifications:

1. Experience working in a SaaS company.

2. Knowledge of AI products, chatbots, WhatsApp Business solutions,



or workflow automation.

3. Experience with CRM and marketing automation platforms.

4. Familiarity with APIs and software integrations is an advantage.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,00,000 - 2,70,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 1,50,000 - 2,00,000 /year

2. Variable pay: ₹ 50,000 - 70,000 /year

Number of openings

2

About Profilist

Profilist helps small and medium-sized businesses automate repetitive work using AI and WhatsApp. Businesses lose valuable time on manual tasks like responding to customer inquiries, following up with leads, generating quotations, scheduling appointments, and answering the same questions repeatedly. Prozent transforms WhatsApp into an AI-powered business assistant that works alongside your team to automate these repetitive processes while maintaining a seamless customer experience.

Whether you're in real estate, healthcare, finance, retail, or professional services, Prozent helps your business: respond instantly to customers, qualify leads automatically, automate follow-ups, reduce manual work, improve productivity, and deliver better customer experiences. Our mission is simple: Help every growing business work smarter with AI without changing the tools they already use.

Activity on Internshala

Hiring since March 2026

2 opportunities posted

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📌 Customer Service Associate (Noida)
🏢 Profilist
📍 Noida