- Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
- Manage the deployment to ensure service deliveries.
- Developing a solid and trusting relationship between clients, Occupiers and company
- Resolving occupiers’ issues and complaints
- Developing a complete understanding of key account needs
- Anticipating key account changes and improvements
- Managing communications between key clients, occupiers and internal teams
- Strategic planning to improve client results/deliverables
- Negotiating contracts with client and establishing timeline of performance
- Monitoring and controlling of client’s budget
- Working with other departments to ensure the service deliveries and all occupiers needs are met
- Collaborating with other functions in minimizing the operational expenses
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team
members, stakeholders, and possible use in future case studies or company training
- Meeting all client/occupiers needs and deliverables according to proposed timelines
- Analysing data to enhance customer/occupier relationship management
- Expanding relationships and bringing in new opportunities
- Consistently maintain service standard
- Organic Growth and Profitability
- Sustain and reduce operational expenses through timely analysis of reports and provide solutions to counter
any discrepancies
- Apprise the management of any serious reversal or threat to the operations on time
- Meet the sales and profit targets of the site.
- Ensure organic growth of sales and sites by developing and promoting service excellence
- Ensure 100% occupier retention
- Ensuring business continuity programs at implemented
- Meticulous planning and execution of shut-down
- Guiding the team and service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive
Maintenance Programs, oversee sourcing of services and materials related to facilities,
- Conducting invoice reviews, vendor evaluation,
conduct monthly meetings
Cash and Debtors Management
- Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash
control documents
- Ensure that all the CAM invoices are raised and delivered to the occupiers as per schedule
- Ensure that the CAM the outstanding amount is minimal
- Ensure that the data required for the raising of invoices is sent to the accounts department on time
- Keep track of all the invoices of the site
People Management and Training
- Manage the on-site team with key competencies
- Prepare activity schedules and assign duties
- Ensure proper staffing for maximum productivity and higher standard of quality
- Promote a healthy and teamwork-oriented atmosphere within the site
- Identify the training needs of his team and assist in the development of modules to address the same
- Ensure that all the HR processes and staff welfare activities are implemented and carried out
- Communication and Client Retention
- Stay in close communication with the client for all issues regarding services, additional business, new
initiatives and hygiene and prepare documents of the same
- Understand and exceed the expectations of the client in order to ensure complete satisfaction
- Address all issues pertaining to the client and the operations in a timely manner
Wastage Control and Cost Management
- Maintain a record of the daily waste disposal; plan and prepare the data in-line with operational needs
- Ensure that all Municipal rules and regulations concerning waste disposal and segregation are strictly
- followed
- Minimise wastage and able to recycle excess ingredients for other dishes in accordance with the highest
- hygiene standards
- Coordinate with the Purchase department to understand the cost trends and revisions
- Ensure compliance to Environmental Norms and Standards
Legal Compliances
- Co-ordinate with the HR, QHSE and Legal departments to ensure that all the legal compliances are met
- with and a copy of the same is maintained at the site
- Systems Implementation and Process Management
- Ensure that all the systems and processes are implemented and followed as per the company policy
- Ensure that all the work processes are documented and displayed
- Procurement and Inventory Management
- Responsible for monitoring the daily raw material indent
- Ensure that all the processes and checklists are followed and maintained accurately on a daily basis
- Ensure that the goods are stored as per the laid down norms of the company
HSE
- Ensure that safety and hygiene policy is strictly followed at the site
- Incident Prevention and prompt reporting with RCCA in-case of an incident
- Responsible for maintaining record of all hygiene related procedures, initiatives and incidents
- Responsible for co-ordination with the HSE teams to implement the policy and process
- Ensure that all incidents pertaining to HSE are reported to the concerned teams on time
- Operational ownership of all the HSE processes.
- To ensure safety score is above benchmark.
- Timely communication of all possible on-site hazards to the concerned department
- Responsible for the timely renegotiation of the existing contract along with rate renewals
- Ensure that the site is operating with valid and up-to-date agreements
Qualifications:
- Business acumen
- Commitment to service delivery quality
- Strong financial and budgeting skills
- Sound written and verbal communication
- Well-groomed and able to represent C&W; in a qualified manner
- Customer focused
- Interpersonal skills
- Organised and self-motivated
- Leadership and team building abilities
- Computer literacy
- Innovative and out of box thinking
- Attention to details
- Process Oriented
- Visioning and Strategic Direction
- BE /Diploma in Electrical Mechanical or Graduation / MBA with 10-15 Yrs. with Facility.