Role Overview

The Senior Manager – Partnership & Alliances will be responsible for managing and strengthening relationships with CSA's existing donors and strategic partners. The role begins once a donor has been onboarded or a prospective donor has been converted by the CEO. The incumbent will own the donor relationship thereafter, ensuring a high-quality engagement experience, timely delivery of commitments, excellent communication, and long-term partnership development. The role requires a seasoned relationship manager with exceptional stakeholder management skills, solid coordination abilities, and the capability to work across programme, finance, M&E;, and communications teams to ensure all donor commitments are delivered on time and to a high standard.

Key Responsibilities

Donor Relationship Management

 Serve as the primary relationship manager for assigned donors, CSR partners, foundations, trusts, and institutional partners.

 Build trusted, long-term relationships with donor representatives and key stakeholders.

 Develop and execute donor engagement plans to strengthen partnerships and improve

donor retention.

 Ensure regular communication with donors through review meetings, updates, field

visits, and leadership interactions.

 Understand donor priorities and proactively identify opportunities to deepen existing

partnerships.

Donor Onboarding

 Take ownership of donor relationships once initial interest has been established and the

partnership has been confirmed by the CEO.

 Ensure smooth onboarding of new donors, including alignment on deliverables,

reporting schedules, budgets, and governance requirements.

 Coordinate internally to ensure all partnership commitments are understood and

implemented.

Role Reporting To CEO

Responsible For Donor Relationship Management

Location Mumbai (Travel as required)

Job Type Permanent

No. Of Positions One

Grant & Donor Management

 Manage the complete lifecycle of donor partnerships from onboarding through closure.

 Coordinate with Programme, Communications, M&E;, and Finance teams to ensure

timely submission of proposals (where required), reports, utilisation certificates, impact

updates, and other donor deliverables.

 Review donor communications and reports before submission to ensure quality,

accuracy, and consistency.

 Ensure compliance with donor agreements and reporting timelines.





Budget & Financial Coordination

 Work closely with Finance and Programme teams to understand project budgets and

grant utilisation.

 Review budgets and financial reports prior to donor submission.

 Monitor budget utilisation and flag variances or potential concerns.

 Maintain a basic understanding of project costing and financial reporting to facilitate

donor discussions.

Pipeline & CRM Management

 Maintain an up-to-date donor database and relationship management system.

 Track donor pipeline from converted prospects to active partnerships.

 Monitor renewal opportunities and upcoming grant closures.

 Prepare periodic dashboards and reports on donor status, engagement activities,

reporting schedules, and partnership health.

 Ensure complete documentation of donor interactions and commitments.

Internal Coordination

 Coordinate across Programme, Finance, M&E;, Communications, and Leadership

teams to ensure donor commitments are delivered on time.

 Track internal deliverables and proactively follow up with teams to ensure deadlines are

met.

 Escalate potential risks that may impact donor relationships.

Qualifications :

Bachelors/Master's degree in Management, Marketing, Communications, Commerce, Social

Sciences, Development Studies, or a related discipline.

Experience :

 10–12 years of professional experience in relationship management, key account

management, client servicing, customer success, partnership management,

stakeholder engagement, or programme coordination.

 At least 5 years in Development sector.

 Demonstrated experience managing relationships with senior external stakeholders.

 Experience coordinating multiple internal teams to deliver commitments within agreed

timelines.

 Experience maintaining partner databases, reporting trackers, or CRM systems.

 Experience working with budgets, financial reports, and project expenditure at a

coordination level.

Key Competencies

Technical Competencies

 Relationship Management





 Stakeholder Engagement

 Key Account Management

 Project Coordination

 Donor Stewardship

 Budget Review and Financial Understanding

 Reporting & Documentation

 CRM / Donor Database Management

 Microsoft Excel and PowerPoint

 Presentation and Communication Skills

Behavioural Competencies

 Excellent interpersonal and networking skills

 Strong ownership and accountability

 Outstanding written and verbal communication

 High attention to detail

 Planning and organisational skills

 Collaborative working style

 Problem-solving ability

 Professional maturity and executive presence

 Ability to manage multiple priorities and deadlines

 Integrity and confidentiality

Key Performance Indicators (KPIs)

 Donor retention and renewal rate.

 Donor satisfaction and relationship health.

 Timely onboarding of new donors.

 Timeliness and quality of donor reports and communications.

 Adherence to donor reporting and compliance timelines.

 Accuracy and completeness of donor records and CRM.

 Timely coordination of budgets and financial submissions.

 Effectiveness of internal coordination and closure of donor commitments.

 Timely tracking and reporting of donor pipeline, converted donors, and active

partnerships.

.

APPLICATION PROCESS:

Application must include current Resume with the following information:

 Contact Information for Applicant

 Academic Background

 Universities Attended, Degrees Acquired

 Academic Record

 Past work experience, highlighting relevant skills

Please send the above to [email protected]

Salary: The salary offered is competitive and will be determined based on industry standards,

qualifications, and the candidate's level of experience.

Disclaimer: This is not an exhaustive list of all responsibilities, skills, duties, requirements,

efforts, or working conditions associated with the position. While it is intended to accurately

reflect the current position, management reserves the right to revise the position or require that

other or different tasks be performed when circumstances change (i.e., emergencies, changes

in personnel, or technological developments.)

Do know more about CSA, please visit: https://csa.org.in/

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Senior Manager – Partnership & Alliances (India)
🏢 Catalyst for Social Action
📍 India