We are looking for candidates for Customer Support Executive Profile :

Process:- Voice Process

Positive Communications Skills

English, hindi Language

Requirements-- 1+ year of experience in customer support, preferably in e-commerce, fashion, or retail. Fluency in Hindi and English — spoken and written. Ability to switch between both languages seamlessly. Comfortable handling high call volumes and multi-channel support (calls + WhatsApp) simultaneously. Strong written communication for WhatsApp and ticketing — clear, concise, and empathetic. Proficiency in using CX tools (experience with LimeChat, Exotel, or similar is a plus). Good typing speed with attention to detail for accurate record-keeping. Ability to work in a fast-paced,



startup environment with evolving processes.Key Responsibilities Handle inbound and outbound calls for customer queries related to orders, returns, cancellations, refunds, and product information. Manage WhatsApp-based customer support — responding to messages, sending proactive tickets update, and escalating issues where required. Log every customer interaction accurately in the ticketing system with complete details. Maintain daily, weekly, and monthly records of support enquiries, ensuring data hygiene..

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Tech Fi Technologies
📍 India