Description

Position Title, Responsibility Level LAM - Cognitive CX Delivery Function Digital Transformation Reports to Manager – Digital CX CoE Permanent/ Temporary Permanent Span of Control Individual Role Location Noida Basic Function . Solid experience in developing intent and utterances based logics and interaction flows on conversational AI Solid experience in developing NLP based intent classification, routing and treatment of customer interactions Strong experience in developing REST APIs and developing product to enhance customer experience Exposure of Amelia, Lex and or Dialogflow, Watson or similar platform Understanding of UI elements, APIs, Database interfaces etc. Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment,



issues and status Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.

Perform

Technical documentation as per the Project lifecycle Essential Functions Valuable communication and presentation skills Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner Primary Internal Interactions Service Delivery Managers Digital transformation team ISG Team Primary External Interactions Client Teams – especially Client Business & Technology Teams.

External

Vendors –Product & Services Vendors/Partners, Industry/Business forums

📌 3874827 Lead Assistant Manager Bengaluru
🏢 EXL
📍 Bengaluru