Job Responsibilities
Drive home connect and care operations in the assigned territory.
Source and train technicians by teeing up with target colleges.
Conduct classroom and on the job trainings for technicians.
Mentor and guide technicians to enhance productivity.
Ensure zero defect execution of home connect activity.
Drive home connect installation and fault repair related SLA.
Ensure customer satisfaction.
Ensure adherence to processes as per company defined SLAs.
Skills & Competencies
Product service knowledge
Knowledge of IT tools usage
Speak local language
Planning and organizing skills
Team Management Skills
Execution excellence
Communication skills
Coaching skills
Customer focus
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Location Map: Pune 3 - Hinjewadi Phase I
📌 Jc Home Connect Master Supervisor A & B 86630765 Pune
🏢 Reliance Jio Infocomm
📍 Pune
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