Job Summary:
We are seeking an experienced Account Manager to join our team, responsible for managing and growing existing customer relationships in a SaaS setting.
The successful candidate will be a key member of our team, providing mentorship and leadership to junior team members, while driving revenue growth and customer satisfaction.
Key Responsibilities:
Develop and execute account plans to drive revenue growth, customer adoption, and retention.
Build and maintain robust relationships with key decision-makers at existing customer sites.
Identify and pursue recent sales opportunities within existing customer accounts.
Provide mentorship and guidance to junior account management team members.
Collaborate with cross-functional teams, including sales, marketing, and product development.
Analyze customer data and feedback to inform product development and account strategy.