We at Desko (A Smart Furniture D2C Company) are seeking an experienced Operations Manager to oversee our organization's operations in India. The ideal candidate will be responsible for ensuring operational efficiency, managing budgets, and leading a team to achieve business objectives.
Responsibilities
Overseeing Manufacturing, Delivery, Installation and Post Sales Customer Service
Timely Managing procurement, sourcing, quality, inventory and orders
Execute Complete Order Life-cycle from Order Received till Warranty Services for each customer
Update Operations Excel Sheets/System daily
Timely Response to Customer Queries of Chat, Mail and Call
Timely Raise Consumer Tickets and work on resolving within TAT
Keep Customer informed for progress of their order
Create Key Excel Sheets and Formula mechanisms for smarter operations
Research on Best Suppliers,
Partners and Ensure Positive Relations maintained with all for better cooperation
Give Implementable Ideas on Optimization of Operations.
Research on New Products with and without AI that will help Desko grow
Miscellaneous/Other works not directly pertaining to operations of Desko
Valuable To Have:
Suggesting Ideas for Automation for Faster Execution of Repetitive Tasks
Visit Factory in Delhi/Other Regions (optional) for better networking with Operations Team
Skills:
Sincerity & Accuracy
Ownership on Quality & Customer Satisfaction
Should know Hindi (for factory workers) & English (for customers)
Preferred Bachelor's degree in Business Administration, Operations Management, or a related field.
Proficiency in Microsoft Office Suite and operations management software.