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Role Summary: We are seeking a highly skilled After Sales Support Engineer with a background in Mechanical Engineering and at least 2 years of relevant experience. The successful candidate will be responsible for providing technical support, maintenance, and troubleshooting for our liquid packaging machines post-sales, ensuring optimal performance and customer satisfaction. Key Responsibilities:• Technical Support & Troubleshooting: Provide in office and remote technical support to clients, addressing issues related to the installation, operation, and maintenance of liquid packaging machines.

• FAT• Customer Training: Train clients on the operation, maintenance, and safety protocols of the machines, enhancing their understanding and maximizing equipment efficiency.

• Customer Relationship Management: Maintain robust relationships with clients, providing ongoing support and guidance to ensure long-term satisfaction and loyalty.

• Documentation & Reporting: Prepare detailed service reports, document issues and resolutions,



and maintain accurate records of maintenance activities.

• Feedback & Improvement: Collect customer feedback and relay it to the product development team to drive continuous improvement in machine design and functionality. Qualifications:• Bachelor’s degree in Mechanical Engineering or a related field.

• Minimum of 2 years of experience in after-sales support, maintenance, or a similar role within the packaging or manufacturing industry.

• Robust technical knowledge of mechanical systems, particularly in the context of packaging machinery.

• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

• Proficiency in using diagnostic tools and software related to mechanical systems.

• Strong communication and interpersonal skills, with the ability to interact effectively with customers.

• Need to travel as required to client sites

📌 After Sales Support Engineer Mechanical Engineering Shay Mumbai
🏢 Hunarstreet Technologies
📍 Mumbai