We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of
contact for leads coming from our digital platforms (social media, website, emails). Your goal is to
make a outstanding first impression, capture the customer's requirements, and keep them engaged
through their preferred communication channel until they are ready to talk to our core sales team.
Key Responsibilities:
Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding
promptly.
Personalized Communication: Reach out to leads via their preferred method—whether that is a
phone call, WhatsApp chat, or video call.
Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without
pushing for a hard sale.
Consistent Follow-up: Keep in touch with leads regularly,
providing them with helpful information
to keep their interest warm.
Sales Handover: Identify when a customer is showing robust buying signals and smoothly transfer
the lead to our Senior Sales Representatives for technical discussions and closing.
CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in
our system.
Requirements:
1 to 2 years of experience in retail, customer service, or basic inside sales.
Excellent written and verbal communication skills.
High empathy and patience to handle customer inquiries.
Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.