AVP- CX Transformation, Contact Center AI, or Customer Experience Optimization

Noida/Gurugram/Bangalore/Pune/Remote

Fulltime

Hybrid candidates with a solid blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds.

Must-Have Experience

10+ years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization.

Robust experience in analyzing and improving AI/automation performance using data and business metrics.

Proven exposure to: Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation Metrics

Hands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization.





Experience working with AI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions.

Ability to drive continuous optimization cycles post deployment.

Key Focus Areas

AI Agent Performance Management & Optimization

Data Analytics & Insight Generation

Conversation Analytics & Transcript Analysis

Intent Mining & Customer Journey Analysis

KPI Monitoring & Continuous Improvement Voice AI / Conversational AI Optimization

Contact Center Transformation & Automation – CCAI Stakeholder Management & Business Alignment

Post-Implementation Performance Governance & Optimization

📌 Assistant Vice President Cx Transformation, Contact Center Ai, Or Customer Experience Optimization Noida
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