Roles and Responsibility
Develop and implement comprehensive learning strategies to enhance employee performance.
Lead cross-functional teams to design and deliver training programs that meet business objectives.
Conduct needs assessments to identify skill gaps and develop targeted training solutions.
Collaborate with stakeholders to align learning initiatives with business goals.
Evaluate the effectiveness of training programs and recommend improvements.
Foster a culture of continuous learning and development within the organization.
Job Requirements
Proven experience in learning and development, preferably in the BPO industry.
Solid leadership and management skills, with the ability to motivate and guide teams.
Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
Ability to analyze complex problems and develop creative solutions.
Solid knowledge of adult learning principles and instructional design methodologies.
Experience with learning management systems and e-learning platforms.