Roles & Responsibilities:

Technical Skill

Power Automate
MS-SQL.
MS-SharePoint and Cloud workplace
Troubleshooting the technical issue in SharePoint.
Knowledge of SSL certificate, Web scanning
Operation Skill

Understanding of service now to manage Incident Management, Problem Management & Change management activities.
Key linking pin between support and releases/projects:
Co-ordinate day-to-day execution of incident and problem management resolution for assigned systems as defined by business processes.
Monitor the effectiveness of the incident and problem management process and make recommendations for improvements.
Knowledge of testing(Test plan, Test case, Test Report)
Other skills:

Good interpersonal skills.




Builds and maintains trusting, cooperative relationships and partnerships with internal and external stakeholders which helps to accomplish
key business objectives and helps others to do the same.
Excellent communication skills written and orally in English.
Large degree of flexibility and the ability to work under solid time pressure.
Optimizes work processes within his/her team and strives for simplicity.
Understands the complexity of the business and facilitates sharing
knowledge and experiences and learn from each other.

📌 System Manager Karnataka
🏢 Agile Testing Alliance
📍 Karnataka