Key Responsibilities
Provide end-to-end support for tax-related customer queries through phone, email, and other support channels.
Serve as the primary point of contact for clients, ensuring prompt and qualified communication.
Handle customer escalations effectively and ensure timely resolution.
Collaborate with internal teams to resolve complex issues while maintaining high customer satisfaction.
Maintain accurate records of customer interactions and case updates.
Ensure adherence to service quality standards and defined SLAs.
Identify opportunities for process improvements to enhance customer experience.

Required Skills &

Qualifications
2–4 years of experience in Tax Customer Support.




Proven experience in direct client handling and customer relationship management.
Strong experience in managing customer escalations.
Excellent verbal and written communication skills.
Solid analytical, problem-solving, and interpersonal skills.
Ability to work in a rapid-paced, client-centric environment.
Proficiency in MS Office and customer support tools is preferred.

Work Schedule
Location: Onsite – Trivandrum (TVM)
Shift: US Shift (Night Shift)
May–November: Monday to Friday
December–April: Six-day work week with a rotational weekly off

📌 Associate Tax Customer Support 2 4 Years Thiruvananthapuram
🏢 techvantage.ai
📍 Thiruvananthapuram