Job DescriptionCompany Overview

NITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.

NOur mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a solid presence in the US and India, serving over 500 customers.

NWe are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, Z47, Greenoaks and Dharana Capital.

NDescription:

N

n
Provide exceptional traveler care and customer service to our clients
N
Accurately complete endto end International travel requirements for air, hotel,car, rail.
N
Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
N
Open to work in versatile environment, roster off, weekend working, public holidays and festivals
N
Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
N
Excellent communicationskills (Both Written and Verbal)
N




Providing consultative multi-country routings for best fares and preferred carrier usage.
N
Counsel clients on productive routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
N
Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
N
Deliver expectations against individual and shared team key performance indicators
N
Embrace the role of providing a superior consultative value to clients
N
Should be team player and manage show alone if required
N
Knowledge of corporate travel economics and travel technology/tools will be an added advantage
N

nMust Have:

N

n
Excellent communication skills (Both Written and Verbal)
N
Flexible working in rotational shifts that include night shifts.
N

📌 Associate Travel Support Karnataka
🏢 ITILITE
📍 Karnataka