Roles and Responsibilities:
Lead and manage a team of AR Callers to achieve performance targets and operational efficiency.
Handle escalations, resolve complex account issues, and ensure timely follow-up on outstanding claims.
Monitor team performance, provide constructive feedback, and drive continuous improvement.
Ensure adherence to client-specific guidelines, policies, and compliance standards.
Conduct regular training sessions to enhance team knowledge on denial management and AR processes.
Analyze trends in claim rejections, denials, and delays to implement effective corrective actions.
Collaborate with internal teams to ensure smooth workflows and optimize results.
Prepare and present reports on team performance, productivity, and outcomes to senior management.
Stay updated with the latest developments in US healthcare and medical billing processes.
Foster a positive work workplace to maintain high team morale and employee retention.

📌 Assistant Manager Ar Caller Salem (India)
🏢 Vee Healthtek Private
📍 India