It started with one ridiculously valuable idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring current technologies, being ready to handle any challenge in a moments notice, mastering consistency in an ever-changing world thats what it takes to get there. If that's something you want to be apart of, apply today!
Overview
Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.
Key Responsibilities
Design performance efficient, impactful reports and visualizations for business and technical audiences
Making large and/or complex data more accessible, understandable and usable
Transforming, improving and integrating data,
depending on the business requirements
Responsible for data federation
Create and maintain a reports' instruction manual
Delivering the data in a useful and appealing way to users
Skills and Qualifications
At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
Ability to work with large amounts of information and see the bigger picture
Excellent analytical and problem solving skills
Solid attention to detail
Critical thinking
Communication skills, both written and verbal
Excellent math skills (optional but preferred)
Ability to contribute proactively both independently and as part of a team
(Preferred) experience in Power BI , Amazon Connect, Kibana, Teleopti
(Preferred) exposure to ETL, databases data warehouse that relates to developing reports using Power BI