:
Monitor and evaluate AR callers' calls for quality and compliance.
Identify process gaps and provide feedback for performance improvement.
Ensure adherence to client policies and industry best practices.
Provide training and coaching to AR executives based on quality audits.
Conduct regular audits to track accuracy in claim resolution.
Generate quality reports and share insights with the management team.
Key Requirements:
2+ years of experience in AR calling with a QA role.
Proficiency in quality audit processes and performance evaluation.
Robust analytical and reporting skills.