Skills Required
13+ years in contact center settings; 8+ years in WFM leadership.
Expertise in WFM platforms (Verint, IEX, Genesys, Avaya).
Proficiency in Microsoft Excel and forecasting methodologies.
Robust leadership, communication, and stakeholder management skills.
Deep understanding of contact center metrics and financial impact.
📌 Sr Manager/ Manager Wfm Ii Gurgaon Ii Wfo Punjab
🏢 TP
📍 Punjab
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