Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills :SD-WAN Operations

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles Responsibilities:Adaptable to work in 24x7 rotational shifts, including weekendExcellent communication skillsExpected to perform independently and become an SME.Required active participation/contribution in team discussions.Contribute in providing solutions to work-related problems.Provide timely and effective technical support to clients.Troubleshoot and resolve system or application issues.Document client issues and resolutions for future reference.Collaborate with cross-functional teams to enhance system performance.Stay updated on industry trends and best practices.Professional Technical Skills:Mandatory Basic Networking skills :Routing Switching (CCNA, JNCIA equivalent)Must to Have Skills :Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, Hpe SilverpeakGood to have Skills :BGP, OSPF, HSRP, VRRP, STP, SVI, VTPGood to have knowledge on Skills :Cloud Networking, Automation, Wireless, FirewallsProficiency in SD-WAN Operations and implementationStrong understanding of network protocols and configurations.Experience in designing and deployment of SDWAN network.Experience in troubleshooting network connectivity issues.Knowledge of ITIL framework for service management.*Hands-on Experience with network monitoring tools.
Additional Information: Solid communication and documentation skills. Ability to work under pressure and in 24x7 environments. Experience in global operations or managed service environments is a plus.Education:Bachelors degree in Computer Science, Electronics, or equivalent field.Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.
Qualification15 years full time education

📌 Application Support Engineer Madhya Pradesh
🏢 Accenture
📍 Madhya Pradesh