Roles and Responsibilities
Provide Level 1 (L1) and Level 2 (L2) network support to resolve customer issues related to Cisco routers, switches, firewalls, and other networking equipment.
Troubleshoot complex network problems using various tools such as Wireshark, MRTG, Netflow Analyzer etc.
Collaborate with customers to understand their requirements and provide solutions that meet their needs.
Perform routine maintenance tasks including firmware upgrades, configuration changes, and performance monitoring.
Escalate critical issues to senior engineers or third-party vendors when necessary.
📌 /network Support Engineer Odisha
🏢 k-2 Infosys
📍 Odisha
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