Be the best for our customers by
Displaying complete onus to customers queries / problems
Delivering service with requisite courtesy and accuracy
Adhering to product and process requirements, with nil errors
Escalating customer issues to the right internal stakeholders
Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
Ensure process efficiency and effectiveness by
Complying to service and sales guidelines
Achieving Call Quality targets
Resolving customer queries at the first instance of contact, with minimum call handling time
Cross-sell / upsell set products like
Loans and mortgages
Priority / elite accounts

Qualifications

Optimal qualification for success on the job is:
Graduate or Post graduate from a recognized institution.




0- 5 years relevant role in voice customer servive.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
Proficiency in systems related to Banking transactions and services.
Positive communication skills in both English and local language.
Excellent lead generation and conversion skill.
Ability to handle pressure and meet deadlines.
Ability to successfully work as a part of a team.
High sales orientation to meet the sales targets consistently.
Teamwork, verbal and written excellence, resilience and highly motivated for developing a current department.

📌 Axis Phones Officer Mumbai
🏢 Axis Bank
📍 Mumbai