Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Positive Written communication - Client communication capability
Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
Giving focus to current people by helping them to adjust in work setting and to supervisors for closure of the same like.
Client KPI measurement, review with internal team and track in his review with team
Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement
Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team
Eligibility Criteria
.Qualification HSC. .
Experience Min 1- 3 Years as an Am or Sr. TL for more than a year
Experience preferred from Inbound process
Process and product awareness
Industry and domain knowledge