Job Title: Relationship Manager.
Location: Thiruvanmiyur
Industry: Real Estate
Employment Type: Full time

About the Role

We are looking for a customer-focused and target-driven CRM Executive to manage post-sales customer relationships and ensure timely collection of payments from homebuyers. This role involves regular follow-up, query resolution, and coordination with internal teams to ensure smooth payment processes.

Key Responsibilities
Act as the primary point of contact for customers post-booking until handover.
Ensure timely collection of scheduled payments as per the agreement.
Follow up with customers through calls, emails, and reminders for overdue payments.
Maintain accurate payment records in the CRM system.
Coordinate with the Finance team to reconcile payment receipts.
Handle customer queries related to payment schedules, dues, and project milestones.
Share demand letters, receipts, and payment acknowledgments with customers.
Escalate collection delays to management when required.




Build and maintain strong relationships with customers to ensure satisfaction and trust.
Support in preparing collection reports and MIS for management review.

Key Skills & Competencies
Excellent communication and interpersonal skills.
Solid negotiation and persuasion abilities.
Customer service mindset with problem-solving skills.
Knowledge of real estate payment terms and RERA compliance (preferred).
Proficiency in CRM tools and MS Excel.
Ability to work under pressure to meet collection targets.

Qualifications & Experience
Bachelors degree in Business Administration, Finance, or related field.
1–5 years of experience in CRM/Collections in the real estate sector.
Experience in handling customer accounts and payment follow-ups.

Benefits
Competitive salary & incentives.
Growth opportunities opportunities.
Exposure to premium real estate projects.

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