Responsibilities:
Handle customer queries, complaints, and grievance cases through email channel.
Investigate customer concerns, coordinate with internal teams, and provide accurate and timely resolutions.
Ensure all grievances are resolved within defined turnaround times (TAT).
Maintain explicit, skilled, and empathetic communication with customers throughout the resolution process.
Provide feedback and insights on recurring customer issues, process gaps, and service improvement opportunities.
Requirements:
Minimum 2 years of experience as a Customer Support Executive, Customer Service Executive, or similar customer-facing role.
Experience in handling customer grievances, complaints, or escalations is preferred.
Prior experience in the Insurance or Banking sector is preferred.
Excellent written communication skills with robust email etiquette.
📌 Customer Experience Officer Tamil Nadu
🏢 Chola
📍 Tamil Nadu
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