TCS Inviting Applications For The

Role: Servicenow Architect

Exp:10--16yrs

Location: Hyderabad & Chennai
Own architecture for a shared ServiceNow MSP instance with Domain Separation: tenant onboarding, data/record segregation, ACL design, and scoped app boundaries.
Define and govern multitenant operating model: domain hierarchies, domainaware tables, process segregation, crossdomain access controls, and guardrails.
Lead endtoend solutioning across ITSM (Incident/Problem/Change/Request), CMDB/CSDM, ITOM (Discovery, Service Mapping, Event) as applicable.
Design integrations via Integration Hub/Service Bridge, MID Servers, REST/SOAP, JDBC, email, webhooks; establish patterns for retries, idempotency, pagination, and monitoring.
Establish instance strategy: subprod tiers (DEV/TEST/QA/UAT/PROD), cloning cadence, update set strategy, Source Control (Git), ATF automation, and CI/CD pipelines.
Plan and drive upgrades & patching (Family Releases):



preassessment, skiplist review, regression testing, and postupgrade fixes with minimal tenant disruption.
Architect CMDB health: reconciliation, identification rules, deduplication, class model governance, data quality dashboards.
Security & Compliance: SSO (SAML/OAuth), encryption, secrets, RBAC/ACLs, domainaware security policies, audit logs, and regulatory alignment.
Performance & Reliability: query optimization, table/index strategy, async jobs, background scripts control, and platform limits (flows/jobs).
Service Portal/Workspace architecture, theming and component reuse; UX guardrails and accessibility considerations.
Lead technical reviews, mentorship, and design signoffs; produce HLD/LLD, ADRs, and reusable reference architectures.

📌 Servicenow Architect Telangana
🏢 Tata Consultancy Services
📍 Telangana