Key Responsibility
Review client plan documents and convert requirements into transparent communication specs (BRDs).
Create and update participant communications for US perks plans.
Develop content for print, email, and web communications (automated and personalized).
Ensure communications follow style and quality standards.
Work closely with programmers, testers, and SMEs to review outputs and fix issues.
Support production activities and assist with updates and defect resolution.
Partner with client teams and internal stakeholders as needed. Required Skills
Solid written communication and proofreading skills.
Good analytical and problem-solving abilities.
Ability to manage multiple tasks at once.
Comfortable working with technical teams and client-facing teams.
Preferred / Nice to Have
Experience with TFS or similar tools.