Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is explicit: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Working knowledge of MS office.Adherence to team roster.



Ready to work in rotational shiftsHandle day-to-day PRA activities in line with Airlines and Industry procedures and as per the agreed SLA.Ensure zero client complaints on the process output.Should be well-versed with passenger Refund Process. Prior work experience in Refund handling process will be treated as an added advantageUnderstanding passenger request/queries and process as per process standard operating proceduresGood Communication (Oral and Written)Ensure all work is performed in accordance with targets and adheres to SLAAccurate, productive and organized within daily responsibilitiesAdaptable to learn current processes, concepts and skillsDemonstrate the ability to work as part of a team.Complies with all client published policies and procedures and any legal and regulatory requirement that company is obliged to adhere to.

Qualifications

Graduate or Under graduate

📌 Contract Employee Mumbai
🏢 Wns Global Services
📍 Mumbai