JOB SUMMARY : The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generac’s electricity generation and power reliability equipment.

MINIMUM QUALIFICATIONS:
Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etc
.Must be familiar with programming of different controllers such as H100, PowerZone, ComAp, Cummins ProtoNode/ PCC, CAT EMCP, Deep Sea 86XX etc
.Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etc
.Must have worked with various PQ measurement instruments such as Veris, AccuEnergy, Schneider etc and instrument transformers
.Must be aware of secure practices working with electrical equipmen
tShould be conversant with Microsoft Azure Cloud or AWS Clou
dShould have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Jav




aMust be able critical thinker and have excellent time management skill
s4-5 years of total experienc

e

PREFERRED QUALIFICATIONS
: Knowledge of SQL server and general database management concep

ts

ESSENTIAL DUTI

ES
90%Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link plat

for
m10%Document solutions provided in ticket management sys
tem.Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly b
asisTrain and mentor less experienced engin

eers

KNOWLEDGE, SKILLS AND ABILI
TIES:Must be a outstanding team worker and adept to frequent changes in work prior
itiesScripting and automation skills: Proficient in PowerShell, Python or Bash for automating tasks and configura
tionsDiagramming and Visualization Tools: Hands on with MS Visio or Lucidchart for creating schematics, electrical/ controls engineering diagrams

etc.

📌 Customer Service Engineering Representative Pune
🏢 Generac
📍 Pune