Cautio is looking for a proactive and detail-oriented Command Centre Executive to monitor live operations, ensure timely incident management, and coordinate with internal teams for seamless service delivery. The ideal candidate should be able to work in a fast-paced setting, respond quickly to operational alerts, and maintain high service standards.
Key Responsibilities
Monitor live operational dashboards and alerts to ensure uninterrupted service.
Identify, log, and escalate operational incidents as per defined SLAs.
Coordinate with field teams, customers, and internal stakeholders for timely issue resolution.
Track incidents until closure and provide regular status updates.
Maintain accurate records of incidents, escalations, and resolutions.
Prepare daily operational reports and MIS.
Ensure adherence to operational processes and standard operating procedures (SOPs).
Support shift operations, including rotational shifts and rotational week-offs.
Continuously monitor service performance and highlight areas for operational improvement.
Required Skills
Strong verbal and written communication skills.
Valuable analytical and problem-solving abilities.
Basic knowledge of MS Excel and Google Sheets.
Ability to multitask and work under pressure.
Solid coordination and stakeholder management skills.
High attention to detail and ownership mindset.
Willingness to work in 24x7 rotational shifts.
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits
Health insurance
Paid time off
Work Location: In person
📌 Customer Support Executive Cse Bengaluru (India)
🏢 Cautio
📍 India
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