01 Aug
|
NoBroker
|
Bengaluru
01 Aug
NoBroker
Bengaluru
Role & responsibilities
Relationship Management: Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement.
Customer Support: Handle inbound and outbound calls for approximately 34 hours daily as part of a voice-based customer service process.
Query Resolution: Understand customer needs and assist in resolving queries to help them find the right tenant or property, focusing heavily on customer experience rather than hard sales targets.
Proactive Service: Provide regular, proactive updates on account/service progress and utilize internal CRM tools while adhering to company guidelines for high-quality service delivery.
Customer Satisfaction: Go the extra mile to provide exceptional customer service and ensure customer satisfaction; performance is monitored, though the role is not heavily target-based.
Preferred candidate profile Positive English & Communication
📌 Customer Support Executive By Fatima Bengaluru
🏢 NoBroker
📍 Bengaluru