Key Responsibilities
Client Account Management
Act as the first point of contact for customers.
Maintain robust relationships with shippers, consignees, and carriers.
Shipment Coordination
Confirm freight bookings (air, sea, road).
Track cargo movement and provide timely updates.
Handle delivery schedules and resolve delays.
Coordination with overseas offices
Documentation &
Compliance
Prepare shipping documents (Bill of Lading, Air Waybill, invoices).
Ensure GST/customs compliance and accurate HS code usage.
Problem-Solving
Address customer complaints, claims, and service issues.
Coordinate with warehouses, transporters, and customs brokers.
Sales &
Business Support
Provide freight quotations.
Support Key Account Managers and Business Development teams.

Skills Required




Communication &
Relationship Management

– Explicit, qualified interaction with clients and carriers.
Multitasking &
Time Management

– Handling multiple shipments and queries simultaneously.
Technical Knowledge – Familiarity with Incoterms, international shipping procedures, and ERP/TMS systems.
Problem-Solving – Quick resolution of operational challenges.
Compliance Awareness – Knowledge of Air and Sea Freight Forwarding, customs clearance, GST and trade laws in India

Pay: ₹12,632.65 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Executive Freight Forwarding Viman Nagar
🏢 NIVFREIGHT GLOBAL PVT.LTD
📍 Viman Nagar