Job Responsibilities
Handle customer queries via calls, WhatsApp, email, and social media.
Resolve customer complaints and provide timely solutions.
Process orders, returns, replacements, and refunds.
Coordinate with the operations team for order updates.
Maintain accurate records of customer interactions.
Ensure high customer satisfaction with qualified communication.
Follow up with customers regarding pending issues and order status.
Requirements:
Excellent communication skills in Hindi and English.
Basic knowledge of MS Office and Google Sheets.
Good problem-solving and customer-handling skills.
Previous customer support experience is preferred but freshers with positive communication can also apply.
Must have a laptop and a secure internet connection.
Working Days:
Monday to Saturday
Salary
₹10,000 – ₹15,000 per month (Based on experience and interview performance)